Last Updated: 2025
Compliant with EU Consumer Rights Directive / Germany (BGB) / Austria (KSchG)
1. Introduction
This Refund Policy applies to purchases made through Sparkibud.com, an e-commerce website used to market and present the Sparkibud™ product.
COREBYTE TECH LLC operates the website for marketing purposes only and is not the manufacturer, seller, or fulfilment provider.
All orders, returns, refunds, and customer service matters are handled directly by the merchant or fulfilment partner shown at checkout.
By placing an order, you acknowledge that your purchase agreement is with the merchant fulfilling the order—not with COREBYTE TECH LLC.
2. Right of Withdrawal (EU / Germany / Austria)
Customers located in the European Union, including Germany and Austria, have the right to withdraw from the purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you (or a third party nominated by you) receive the product.
To exercise your withdrawal right, you must notify the merchant (not COREBYTE TECH LLC) via the contact information provided on your order confirmation.
3. Our 30-Day Satisfaction Guarantee
In addition to your legal EU rights, the merchant offers a 30-day satisfaction guarantee:
If you are not completely satisfied with Sparkibud, you may return it within 30 days of delivery for a full refund.
The product must be returned in its original condition and packaging.
Simply contact the merchant’s support team, and they will assist you with a quick and hassle-free return process.
COREBYTE TECH LLC does not handle returns directly and cannot approve or process refunds.
4. Refund Process
Once the merchant receives and inspects the returned item, you will be notified of approval.
If approved, the refund will be:
- issued using the same payment method used for the purchase
- processed within the timeframe provided by the merchant
Refund speed may vary depending on:
- your bank
- payment provider
- logistics
COREBYTE TECH LLC does not issue refunds and cannot accelerate the refund timeline.
5. Non-Returnable Items
Returns may not be accepted if:
- the item shows signs of use or damage
- original packaging or accessories are missing
- the product is returned after the 30-day period
- hygiene or safety regulations apply (in rare cases)
The merchant makes the final determination.
6. Incorrect, Defective, or Damaged Products
If you receive an item that is:
- defective
- damaged
- incorrect
Contact the merchant immediately using the contact details provided in your order confirmation.
They will provide replacement, return instructions, or a refund depending on your case.
COREBYTE TECH LLC is not responsible for product quality, replacements, or logistics.
7. Return Shipping Costs
Return shipping conditions depend on the merchant’s policy.
The merchant will inform you whether:
- return shipping is customer-paid, or
- the merchant covers return shipping costs.
8. Order Cancellations
If you wish to cancel your order before it ships, contact the merchant immediately.
COREBYTE TECH LLC cannot modify or cancel orders.
9. Contact Information
For product returns, refunds, replacements, or delivery questions:
➡ Contact the merchant or fulfilment provider listed in your order confirmation email.
For questions about this Refund Policy or the Sparkibud.com website:
COREBYTE TECH LLC
Hoża 86, Unit 210
00-682 Warsaw, Poland
Email: support@sparkibud.com
(Note: This email is not for returns or product refunds.)
